Refund and Returns Policy

30-day money-back policy*

  1. Once the product is returned under our 30-day money-back policy (* not applicable on solitaires above INR 3 lakh and coins)
  2. A 100% refund will be credited to your Revanto Jewels account. –
    1. Revanto Cash – You can refund the amount to your last payment source or bank account as the case may be.
    2. Revanto Credits – You can use it for a future purchase. The amount cannot be refunded.
    3. Voucher/Gift card – Based on the terms and conditions of the voucher/gift card (for example one-time use vouchers and discount vouchers are not applicable for refund), the amount will be refunded back to the same voucher/gift card.

Will I have to pay for shipping the product back to you under the 30-day money-back policy?

We offer FREE return shipping across India for all products within the 30-day money-back policy.

Lifetime Exchange & Buy-Back Policy:

We offer Lifetime Exchange & Buy Back on all purchases* made from Revanto Jewels within India. You may avail of Lifetime Exchange & Buy Back by presenting your purchase at a store or raising a request online. The exchange/buyback value will be calculated as per the current market value on the day the exchange request is raised. ₹ 500 processing charges for shipping and handling, along with any applicable deductions as mentioned below, will be applicable if the LTE/LBB is initiated online. If the product is handed over at the store; ₹ 500/- processing charges will not be applicable.

If you received a discount or any gift while making your purchase, we will deduct the equivalent value, as applicable. You can also choose to return the gift received.

For solitaire jewellery, if the solitaire certificate(s) is missing, then a standard deduction of ₹ 3500 will be applicable per certificate. For larger solitaires, the deduction may be higher than ₹ 3500 based on the size.

Lifetime Exchange

If you choose to avail of Lifetime Exchange on your purchase, the final exchange value will be loaded as Revanto Credits in your BlueStone account after Quality Check (QC). Revanto Credits will remain valid for 365 days and can be used to purchase jewellery (except Coins and Solitaires) with us. You cannot encash the amount.

Lifetime Buy-Back

If you choose to avail of Lifetime Buy Back on your purchase, the final buy-back value will be loaded as Revanto Cash in your BlueStone account after Quality Check (QC). Revanto Cash will remain valid for 365 days and can be used to purchase anything with us or be encashed.

CATEGORY EXCHANGE VALUE BUYBACK VALUE
Diamond & Gemstone Jewellery 100% of Gold/Platinum Value at the Current Market Rate 100% of Diamond/Gemstone Value at the Current Market Rate 100% of Gold/Platinum Value at the Current Market Rate 90% of Diamond/Gemstone Value at the Current Market Rate
Plain Gold / Platinum Jewellery 100% of Gold/Platinum Value at the Current Market Rate 100% of Gold/Platinum Value at the Current Market Rate
Coins 100% of Gold/Sliver Value at the Current Market Rate 100% of Gold/Silver Value at the Current Market Rate
Solitaire Jewellery & Loose Solitaires 100% of Gold/Platinum Value at the Current Market Rate 100% of Diamond/Gemstone Value at the Current Market Rate 90% of Solitaire Value at the Current Market Rate (to INR 10Lakhs) 100% of Gold/Platinum Value at the Current Market Rate 90% of Diamond/Gemstone Value at the Current Market Rate 80% of Solitaire Value at the Current Market Rate (to INR 10Lakhs)

Note :

  1. You will be required to visit the Order History page within 15 days of receiving the valuation to approve or reject the calculation. Once you accept the valuation, the amount will be refunded to your Revanto account. In case of non-approval beyond 15 days, the amount will be auto-refunded to your Revanto account. In case of rejection, we will ship the jewellery back to you.
  2. Based on our quality inspection, we reserve the right to change the exchange/buyback amount of the product.
  3. For Revanto Jewels products not bought from Revanto Jewels Stores/Website(www.revantojewels.com)/App, an additional deduction of 5% would be charged over and above the above-mentioned Lifetime Exchange & Buy Back policy.

Free Shipping

We provide free delivery/shipping on all items within India.

Transit Insurance

All goods will be fully insured by Revanto Jewels until they reach you, so your purchase is 100% safe.

Customer Delight

Need help? Think we could have done something better?

We are listening and happy to do what we can to improve. Please let us know.

We can be reached at support@revantojewels.com between 9 am-and 10 pm, 7 days a week.