Frequently Questions

About Revanto Jewels

Who are we? What makes Revanto Jewels different?

Revanto Jewels are different because we offer you an exquisite range of fine jewellery designs from India and a unique and hassle-free online shopping experience that you’re sure to enjoy.

Where is your jewellery made?

All our jewellery are manufactured in India.

Does Revanto Jewels have a catalog?

No, we don’t have a print catalog as of now.

Do you offer any additional discounts?

No, we do not offer any additional discounts. Our all-inclusive MRP is lower than most stores. Our products are offered directly from the manufacturer and with no overheads like rent, inventory costs, etc. We are able to pass on this benefit to all our customers by way of honest and competitive prices.

I can't find the piece I wanted on the site anymore. Can I still order it?

It might so happen that we discontinue certain pieces or relocate them to some other page. However, we will try our best and make it available for you. Contact the Revanto Jewels Customer Delight team.

Delivery

Can I fast-track my order?

Once your order is shipped, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you. Our general shipping time is 2-3 business days for items in stock and 8-10 days for items out of stock.

When will my Revanto Jewels product reach me?

Our delivery date depends on the product selected as well as the shipping address provided by you. We aim to dispatch all orders within 48 business hours, if there is a delay, we will let you know. Our general shipping time is 2-3 business days for items in stock and 8-10 days for items out of stock.

How will the delivery be done?

We work with internationally trusted logistic partners who specialize in shipping fine jewellery like Fedex. You will always receive your order in a Revanto Jewels branded tamper-proof. In case you believe your package has been tampered with, please don’t accept the same.

How safe is my product and is it insured?

Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services for orders within India. Please do not accept any package that has been tampered with.

Can the shipping address be changed or updated after I have placed an order?

Until your order is ready to be shipped, you can change the shipping address. Please contact our team via email revantojewels@gmail.com For orders that are already dispatched, we will be able to reship them to your new address as soon as the consignment is returned back to us.

Customer Care

In case your queries were unanswered contact our team via email revantojewels@gmail.com

Do you ship to my location(Pincode)?

Enter your pincode to check on the delivery service availability

Returns and Exchanges

What is your Money Back Policy?

Our 30-day No Questions Ask Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we’ll happily provide you with a full refund or exchange, within 30 days of the date of delivery. Yes, it’s that simple. We can only accept the product without custom engraving, in its original condition, and with the certification.

This is, however, applicable for orders within India only.

Will you withhold some shipping charges when I return the product within 30 days?

No. When we said, we’ll return the money you paid in full, we meant it.

Will I have to pay for shipping the product back to you?

We offer FREE Return Shipping. You’ll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day money-back policy.

This is, however, applicable for orders within India only.

How do I return the product to Revanto Jewels within 30days ?

  1. Select the item in your order that you want to return from here
  2. Ready your jewellery in the original packing material along with the certificate.
    1. If the product value is less than Rs. 35,000, then please hand over the product to the person coming for pickup
    2. If the product value is Rs. 35,000 or above and a Revanto Jewels employee is picking the product, then please hand over the product to the person coming for pickup
    3. If the product value is Rs. 35,000 or above and if the return pickup has been arranged via one of our 3rd party logistics partners; first you will receive a tamper-proof packet from us. Please secure your jewellery in it and seal it before the pickup person arrives at your doorstep. Once sealed, the packet cannot be opened unless destroyed. We will arrange for the pickup once you have received the tamper-proof packet. On the date when the pickup is scheduled, please hand over the packet with the product to the person.
  3. Please collect an acknowledgement (pickup receipt on paper/ photo of tracking number/SMS confirmation of pickup)
  4. Once we receive the product at our warehouse, your refund will be processed to your Revanto Jewels account in 2-3 working days after a quality check.

What is your Exchange & Buy-back Policy?

We offer a Lifetime Exchange and buy-back on all purchases made from Revanto Jewels, within India. The product along with the original product certificate, can be returned for buy-back or exchanged basis its current market value, with deductions towards making charges and Rs.500 for return shipping charges. If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well. For details, click here

Jewellery

Can I commission a custom design?

Please call our Customer Delight team and they will be able to help you. You can customize the gold karat age and the diamond color & clarity combination online as per your choice.

Can I get the jewellery in a different gemstone or metal not offered on Revanto Jewels?

Please call our Customer Delight team and they will help you with possible choices.

Do pendants come with the chain?

Yes, we do have a selection of chains to offer you. After you select a pendant, click on ‘Buy Now’.This will take you to the shopping bag, where details of your pendant will be given along with an option to browse for chains. Please note, that the price mentioned near the pendant is for the pendant only, you would need to buy the chain for it separately.

After selecting your pendant, please click on “BUY NOW” and then browse for an 18-karat yellow or White gold chain.

Can I order a ring in a size that isn't offered on the site?

No, our apologies as of now we do not accept orders for custom sizes

What if I don't know the ring size?

We have a complimentary plastic ring sizer that we’d be happy to send to you. We’d love to help you get your ring size it right the first time!

This service is applicable on orders within India only.

Do you carry a specific style/gem?

You can use the drop-down menus in our top navigation bar to browse by piece type or by gem. We also have a very powerful text search. Just type what you are looking for in the search box in the upper right-hand corner of the site. You can find colors, styles, and price ranges this way too.

Does Revanto Jewels sell Conflict Free diamonds?

Rest assured, RevantoJewels.com uses only conflict-free diamonds which are obtained from legitimate diamond sources that have been certified through the worldwide recognized Kimberley Process Certification Scheme (KPCS).To know more about Conflict-free diamonds.

What will my packing be like?

Your jewellery will arrive in exclusive Revanto Jewels gift boxes.

Is my jewellery authentic and certified?

All diamond and gemstone jewellery bought from RevantoJewels.com is certified by SGL, IGI, GIA, or HKD, and all gold jewellery bought from RevantoJewels.com is BIS hallmarked, some of the most respected and trusted diamond grading bodies in the world.

I lost my jewellery certificate, can I get a duplicate?

Yes, we can arrange a duplicate for you for Rs 500. It will come with a copy/duplicate
written across the certificate as a watermark.

For delivery outside India, we will be charging an additional 20 USD as shipping charges

Can I re-size my Ring?

In case your ring does not fit well, we will be happy to replace it with a new ring in the new size, with free to and fro shipping. If it is a bigger ring you require, we will only charge you the additional price of the new ring, as listed on our website. For a smaller ring, we will be happy to refund you the additional amount paid by you while placing the initial order. This is applicable on re-sizing requests received within 30 days of the shipping date.

Currently, this service is available for orders within India only.

Are your prices lower than a local jewellery store?

Absolutely! Our products are offered with no overheads like rent and inventory costs, so we happily pass on the benefit to our customers.

Solitaires

Wide Range

Choose from our extensive collection of jewellery and accessories, and create moments that will last a lifetime!

No Middle Men

We’ve taken care to ensure we avoid any costs involved in traditional showrooms, so that your purchase reaches you without any middlemen involved, encouraging quality delivery.

Certified Solitaires

Choose from our extensive collection of solitaires in various shapes and sizes, each of which is certified for authenticity by renowned names like the Gemological Institute of America (GIA) and the International Gemological Institute (IGI).

Transparency

From the moment you decide to buy from us to the moment you hand-delivered your product, you are in for an efficient and one-of-its-kind shopping experience, with a seamless process in place and a customer care team that truly cares for your concerns.

Conflict Free Diamonds that are Responsibly Sourced

Conflict diamonds are diamonds that are mined in many conflict zones in Africa and are illegally sold in order to fund wars, hence earning the name “conflict diamonds” or “blood diamonds”. At Revanto Jewels we believe in being just and ethical about our diamonds and have ensured that our diamonds are conflict-free. We understand that we owe a duty of care to the world we live in and hence have taken care to provide diamonds in an environmentally responsible manner.

Low Inventory Costs

We sell exclusively at www.revantojewels.com One of the perks of being an online store is that it allows us to avoid most inventory costs that are otherwise involved in a physical storehouse that showcases its products. This helps us sell our solitaires at a reasonable price to you. After all, we look forward to keeping you happy!

What is your return policy for solitaires?

For purchases within India, we have a 30-day No Questions Asked Money Back Policy that is meant to give you sufficient time to make sure that your purchase is perfect. If, for any reason, you feel the need to return your solitaire, we will be happy to provide you a full refund or exchange, within 30 days of the date of delivery. Please note that this is subject to a value limit of Rs. 5,00,000/- in the case of solitaires.

We also offer you a Lifetime Back Policy on Solitaires wherein you may sell your solitaire back to us for 80% of its current market value. This is subject to a value limit of Rs. 10,00,000/- for solitaires.

Please note that Solitaire Diamonds can also be exchanged with any other Revanto Jewel’s product or solitaire at 90% of its current market value. This is, however, subject to a value limit of Rs. 10,00,000/-.

How do I return it?

You may contact us via mail, phone, or chat and we will be happy to courier a Revanto Jewels tamper-proof package to you. Please secure your solitaire in this package, along with the original packing material and certificate. Once you have the package ready, contact us and we will have it picked up from you through the courier service

We will refund the money to your bank account or credit card once we have received the
solitaire. Please note that in case of an exchange, you will be receiving a voucher for the
exchange value from us. This voucher can be used to purchase jewellery available on
our website.

Please note, that this is applicable for orders within India only.

Making an online purchase

How should I place an order online?

Please follow these simple steps:

  1. Select your piece of Jewellery and ‘Add to your Shopping Bag’.
  2. Click on ‘Secure Checkout’ if you have finalized your order, else ‘Continue Shopping’.
  3. Enter your Email Address and Name on the Secure Checkout Screen and proceed with Billing and Shipping.
  4. Enter your shipping details and continue to the Payment Options.
  5. Select your Mode of Payment and Place the order.
  6. You will receive an order confirmation email to the e-mail you provided while placing your order.

Can I order by phone?

Sure, You can browse through our designs on the website and order your selected design by phone. Our customer Delight representative will help you place the order.

Please contact them at

Will I get an order confirmation?

Yes, Your order confirmation will be sent to the e-mail you provide while placing your order.

How to Cancel an Order?

Please contact our Customer Delight team at revantojewels@gmail.com to cancel your orders.

How do I track my order after it has been shipped?

Please log in to your Revanto Jewels account and track your order in the “Order History” section of your account.

Payments

How do I make a payment for a Revanto Jewels purchase?

Revanto Jewels offers multiple methods to make payments for your order: Credit Card and debit Card, PayPal and net Banking.

All Credit/Debit card details remain confidential and private. Revanto Jewels and our trusted payment gateways use SSL encryption technology to protect your card information.

Are there any hidden costs?

There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.

Are prices on Revanto Jewels.com subject to change?

Prices on RevantoJewels.com are subject to change without notice. Please expect to be charged the price for the Revanto Jewels merchandise you buy as it is listed on the day of purchase.

How do I pay using a Credit/Debit card and is it safe?

We accept VISA and Master Card. You will need to key in your 16-digit Credit/Debit Card number and the 3-digit CVV Code (Card Verification Value – found on the back of the card) and complete the payment flow.

All Credit/Debit card details remain confidential and private. Revanto Jewels and our trusted payment gateways use SSL encryption technology to protect your card information.

How long will it take to get refunds, if any?

The refunded amount will be directly credited to your bank account after we receive your jewellery. Please mail or call our customer delight team with your bank account and IFSC code which can be found printed on your cheque book.

After Purchase Questions

Do you match prices if an item I purchased goes down in price later?

All sales prices are final and Revanto Jewels does not price match. All our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time and our prices do too.

What happens if the ring I bought doesn't fit?

We offer complimentary ring resizing within 30 days from the shipping date. If the design doesn’t permit resizing, we will replace the ring free of cost with a new ring of the new size. Beyond 30 days from the date of shipping, if the design permits, we can resize the ring for a small charge. This is applicable for orders within India only.

What if there is a problem with my purchase?

If there are any problems with the quality of the workmanship of your piece we’ll repair it free of charge and pay the shipping too. If you damage a piece, we’ll repair it for you for a very reasonable fee plus shipping: We want you to enjoy your piece, not have it sitting in a box! If you are still not satisfied with the product, you can return the product to us within 30 days, we have a 30-day No Questions Ask Money Back Policy. This is applicable for orders within India only.

Can I take a ring to my local jeweler to have it resized?

Of course, but we don’t recommend it. We can’t accept returns of items that have been modified by someone else. Having someone else work on a piece also voids the 30-day money-back and lifetime exchange policy, because these kinds of modifications, when done incorrectly, can damage the gems or the strength of the setting.

Policies

30 day money back policy*

Our 30-day No Questions Ask Money Back Policy (not applicable on coins) gives you time to make sure your purchase is perfect. If you need to return it for any reason, we’ll happily provide you with a full refund or exchange, within 30 days of the date. Yes, It’s that simple. We can only accept the product without custom engraving, in its original condition and with the certification. This policy is applicable to orders within India only.

Will you withhold some shipping charges when I return the product within 30 days?

No. When we said, we’ll return the money you paid in full, we meant it.

Will I have to pay for shipping the product back to you?

We offer FREE Return Shipping. You’ll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day money-back policy.

*not applicable on coins

100% Refund

Our 30-day No Questions Ask Money Back Policy (not applicable on coins) gives you time to make sure your purchase is perfect. If you need to return it for any reason, we’ll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and fro.

This policy is applicable to orders within India only.

Free returns

We offer FREE Return Shipping. You’ll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day money-back policy (not applicable on coins). If you prefer just call our customer delight team and we will send a courier over to pick it up from you. Please note, that this is applicable on orders within India only

Lifetime Exchange & Buy-Back Policy

We offer a Lifetime Exchange and buy-back Policy on all purchases* made from Revanto Jewels, within India. The product and the original product certificate can be returned or exchanged for its current market value, with deductions towards making charges.

This means your product’s current value of gold, diamonds and coloured stones, will be determined based on product specifications and the current price on our website.

If you received a discount or gift while making your purchase, we will deduct the original discount amount or gift value, as applicable. You can choose to return the gift as well.

Lifetime Exchange

The value of the exchanged product after deductions towards making charges and discounts will be credited to your Revanto Jewels account. This remains valid for 365 days and can be used to purchase anything on our website. The value cannot be encashed.

Lifetime Buy-Back

If you choose to return the product, we will refund 90% of the total amount, with deductions towards making charges and discounts. Payment will be made via online bank transfer within 10 days of receipt of the product.

Based on our quality inspection, we reserve the right to change the Buy-Back amount of the product. Jewellery returned showing signs of alteration by anyone other than Revanto Jewels shall not be accepted for return.

CATEGORY EXCHANGE VALUE BUYBACK VALUE
Diamond & Gemstone Jewellery 100% of Gold/Platinum Value at the Current Market Rate
100% of Diamond/Gemstone Value at the Current Market Rate
100% of Gold/Platinum Value at the Current Market Rate
90% of Diamond/Gemstone Value at the Current Market Rate
Plain Gold / Platinum Jewellery 100% of Gold/Platinum Value at the Current Market Rate 100% of Gold/Platinum Value at the Current Market Rate
Coins 100% of Gold/Sliver Value at the Current Market Rate 100% of Gold/Silver Value at the Current Market Rate
Solitaire Jewellery & Loose Solitaires 100% of Gold/Platinum Value at the Current Market Rate
100% of Diamond/Gemstone Value at the Current Market Rate
90% of Solitaire Value at the Current Market Rate (Upto INR 10Lakhs)
100% of Gold/Platinum Value at the Current Market Rate
90% of Diamond/Gemstone Value at the Current Market Rate
80% of Solitaire Value at the Current Market Rate (Upto INR 10Lakhs)

Solitaire Exchange and Buy back Policy

We offer a Lifetime Exchange Policy and Buy-Back Policy on Solitaires worth less than or equal to Rs. 10, 00,000 purchased from Revanto Jewels, within India. The product along with the original product certificate, can be exchanged or returned basis of its current market value.

If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.

Lifetime Exchange

The value of the exchanged solitaire will be credited to your Revanto Jewels account. This remains valid for 365 days and can be used to purchase anything on our website. The value cannot be encashed.

Lifetime Buy-Back

If you choose to return the product, we will refund 80% of the total amount, with deductions towards discounts and making charges. Refund will be made via online bank transfer within 10 days of receipt of the product.

Solitaire exchange and buy-back will be dealt with by our solitaire experts on a case-to-case basis. Based on our quality inspection, we reserve the right to revise the exchange and buy-back amount of the product.

Solitaires and mounts showing signs of alteration by anyone other than Revanto Jewels or damaged in any other manner shall not be accepted for exchange.

CATEGORY VALUE
Solitaire 90% for Exchange 80% for Buy-back
Solitaire mounts
(Plain Gold)
100% for Exchange 90% for Buy-back
Solitaire mounts
(Diamond/Gemstone)
100% for Exchange 90% for Buy-back

Transit Insurance

All goods will be fully insured by Revanto Jewels until they reach you, so your purchase is 100% safe.

Customer Delight

Need help? Think we could have done something better?

We are listening and happy to do what we can to improve. Please let us know.

We can be reached at revantojewels@gmail.com (24×7)

Our office address is: Revanto Jewels, Surat, India

Gift card

What are terms and conditions of Revanto Jewels Gift Card program?

  1. Valid for a period of 12 months from the date of purchase.
  2. Any balance amount left on a used gift card can be reused within the validity period.
  3. Only 1 gift card can be used in a single transaction.
  4. Gift card brought on the website is valid for all products available on www.revantojewels.com
  5. To redeem this gift card on www.revantojewels.com
  6. Please use the Gift Card option on the payment page and enter the above card number and card pin while placing the order. Any balance amount left on the used gift card can be reused within the validity period.
  7. For the return of products purchased using gift cards, the money returned will be credited in the form of Revanto credits to the customer.
  8. Revanto Jewels is not responsible if the gift card is lost, stolen or used without permission.
  9. The gift cards cannot be replaced, refunded or exchanged for cash.